Terms and conditions

The Terms and Conditions below stipulate the terms and conditions for sales directly from KegLand Distribution Pty Ltd.  If a product has been purchased from a different re-seller/distributor then different terms and conditions may apply.

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers.

Shipping and Delivery Policy

We deliver products Australia wide using Australia post for most of the smaller orders and larger orders may be shipped with TNT, Toll, Star Track or other such couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are usually dispatched within 2 business days and shipping times are estimated at between 2-7 business days depending on your location within Australia.

Some large items such as multi-door kegerators may require delivery at a business address.

Delays and Non-Scanning Events

In the rare event that an item / carton(s) does not scan into the couriers depot, or missed scanning events. KegLand will re-fund / re-send such goods with standard shipping after 10 business days of the last scanning event. KegLand will not Express ship the items if Express shipping was not paid for on the original invoice. If express shipping is required, you will be required to pay the difference in cost of standard shipping to express shipping. Please note some items cannot be express shipped due to either the size / weight.

Shipping within Australia and abroad

KegLand Distribution Pty Ltd ships goods Australia wide. We also make sales internationally, however, all shipping must be organised and funded by the purchaser. Alternatively, contacting www'kegland.cn (our Chinese arm

Customer Service Policy

KegLand is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Privacy Policy

KegLand is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if you choose to have it delivered) and to personalise your shopping experience with us; that's all. KegLand uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from us only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

1.0 - Return for Refund - 30 Day Money Back Guarantee

If you are not satisfied with any product from us if you return the product to us because you have incorrectly purchased or simply did not need the product you can send it back to KegLand for a refund.  The terms of this include:
1.1 The product must be returned in new saleable condition
1.2 The customer must pay the freight cost as this component is not refundable
1.3 This policy does not include consumable items
1.4 The product must not have been abused
1.5 The refund will be issued by KegLand distribution within 2 business days of the goods being received by the warehouse
1.6 Returns cannot be accepted for consumables due to their inherent perishable nature. This applies to grain, hops, yeast and other ingredients that cannot be resold upon being returned.

1.1 Leaks and/or Lost Product 

All gear supplied by KegLand must be tested thoroughly before use and maintained correctly over time.  KegLand is not reposnsible for lost beer, beverages, liquid, gas or other consumables caused from leaks or faulty items.  It is the job of the installer to thoroughly check hose joins, taps, seals, chillers and all other corresponding gear before leaving the system under pressure.  All beer systems require maintenance and requrie periodic seal replacements etc.  It is the users ongoing role to make sure all fittings and fixtures are working correctly and maintain a good seal.  If these checks have not been done then "DO NOT LEAVE" the system under pressure.

2.0 - Faulty Product or Product not as Described

2.1 - Returns in The First 7 Days
If a fault in the product has been identified within 7 days of receiving the goods the customer will be given the option to return to KegLand for a full refund including freight.

2.2 - Sent Replacement Parts
If the issue can be resolved by sending out replacement parts for the customer to resolve locally, KegLand would normally offer this as an option.
2.3 - Keep as-is at a Discount
If the customer is happy to keep the product as is the KegLand will offer the customer a discount to keep the goods
2.4 - Returns After 7 Days
If the fault in the product has been identified after 7 days product will need to be returned to KegLand Distribution for assessment.  KegLand will assess the product in 47hrs and make a decision to either repair, refund or replace the product.
3.0 Refunds / Replacements
Refunds or replacements will only be issued once goods have been returned and received by our warehouse.  We cannot refund goods/or send replacement goods until the product being refunded/replaced has been received by our warehouse.  
4.0 Pickups / Postage
If the item was picked up from KegLand then to get a return the goods need to be dropped back off to KegLand.

3.0 - Warranty Claims & Procedure

3.1 - Warranty Period
Standard warranty period is twelve (12) months unless otherwise specifically listed in item description.

3.2 - How to Lodge a Warranty Claim
To lodge a warranty claim with a KegLand purchase from our website www.kegland.com.au please send all relevant information plus your order number through to Warranty Claim Department Email Address 
All phone call warranty claims must be backed up by a written email. 
KegLand does not conduct warranty claims via our staffs personal email, mobile telephone or other means of social media. All must be through our warranty claims department via email Warranty Claim Department Email Address 

3.3 - Warranty Coverage
a) For warranty claims coverable by KegLand Australia, we will cover any and all costs associated with the process of returning and redelivering the item after successful repair to the claimant. We reserve the right to replace, repair or refund for the item at our own discretion, pursuant to the Australian Consumer Law's as they appear in Schedule 2 of the Competition and Consumer Act 2010 (Cth). If a warranty covered fault/defect is found, all costs associated with the repair/refund/replacement, including freight both ways, will be absorbed by KegLand.

b) Standard warranty does not extend to products purchased and used for on-selling and hiring out to third parties. Please note too, consumer guarantees as they appear in the ACL are further limited in instances of on-selling and hiring out.

c) Warranty on ingredients/perishables/consumables extends only to faults in packaging and product condition. Warranty cannot be claimed with dissatisfaction from the results of using the product. I.e. if you don't like the beer you made with it.

d) Warranty from KegLand Australia does not apply to items taken abroad and used outside of Australia; any parts or services needed under warranty in such instances must have all shipping organised and funded by the claimant.

e) Modifications causing defect void warranty to the extent that the modification caused or potentially contributed to the defect, as determined by KegLand. Modification to items will also limit the forms of remedy we will be able to provide at our discretion (i.e. we cannot offer complete replacement of items that have been modified or damaged altered by the user.

f) Warranty attaches to the items themselves only. KegLand will not be liable for loss to ingredients and perishables that may result from a warranty covered defect, such as a loss of a brew.

g) Warranty does not cover loss of compressed gas or fluid due to the user's failure to check their system for leaks. KegLand provides hardware that becomes the user's responsibility to ensure has been installed appropriately for the application.

h) Warranty naturally does not cover defect, damage or failure due to fatigue or wear and tear. Unreasonably strenuous or extended usage in situations not conceived by KegLand when offering the warranty may not be covered if in all the circumstances it would be considered unreasonable to the fair-minded person.

3.4 - Warranty Exclusions and Disclaimers
Items sought to be repaired/replaced under warranty must be returned to KegLand in the same manner as they were originally delivered. Customer pickup orders must be dropped off in person to our warehouse and we will not make arrangements instead to have it shipped.

If the item:

  1. turns out to not be faulty upon thorough testing by our technicians;
  2. tests as working fine; or
  3. the issue with the item turns out to be user error
we will naturally need to pass on the costs of freight originally incurred by us to the claimant. Additionally, all costs of return postage to re-deliver the products will need to be covered by the claimant.

3.0 - Pre-Ordering & Deposits

a) Some items require special ordering and/or a pre-payment to reserve stock.

b) Pre-payments made for the purpose of special ordering or holding are non-refundable and the depositor forfeits this payment in the event of a change of mind. The payment taken is to cover our costs should the purchaser unfairly cancel after effort have been made to manufacture/ship/warehouse/organise large/expensive items.

c) We are willing to hold items for a maximum of one month (30 days) from the date of either:

i)   the date the deposit was made to reserve an in-stock item; or

ii)  the date specially ordered stock arrive at our Australian warehouse and is ready to despatch.