Thank you for choosing KegLand! Our Shipping Policy is designed to provide you with a clear understanding of how we handle shipping, delivery timeframes, and important considerations. It's essential to review this policy before making a purchase to ensure a smooth and satisfactory experience.
Shipping Methods and Costs
- For smaller orders, we utilise Australia Post as our primary shipping provider. Larger orders may be shipped using Direct Freight, Toll, Star Track, or other reputable couriers.
- Shipping costs are calculated based on the size and weight of the product, as well as the destination. You can view the shipping costs in your shopping cart before checkout.
- All carton orders sent from KegLand are marked Authority to Leave. This helps avoid unnecessary delays in receiving your order if the delivery driver believes it is suitably safe to do so.
- For pallet orders, it is necessary to provide a tailgate or forklift onsite notice before shipping. Kindly request a shipping quote before proceeding with your order.
Dispatch and Delivery Timeframes
We strive to dispatch orders within 2 business days from the date of purchase. Estimated delivery times within Australia typically range from 2 to 7 business days, depending on your location.
Special Considerations for Large Items
Certain large items, such as multi-door kegerators, require special handling and cannot be shipped through standard methods.
These items may need to be shipped on a pallet and may require delivery to a business address for smooth handling. It is recommended to have a forklift available on-site for these deliveries. If a forklift is not available, an additional fee of approximately $75 (as of July 2020) will be charged for tailgate loading.
Delays and Non-Scanning Events
- In rare instances where an item or carton(s) fails to scan at the courier's depot or experiences missed scanning events, KegLand will re-fund / re-send such goods with standard shipping after 10 business days of the last scanning event.
- Please note that if the original invoice did not include express shipping, express shipping will not be provided for the re-sent items. If express shipping is required, the customer will be responsible for paying the price difference between standard and express shipping.
- Keep in mind that certain items may not be eligible for express shipping due to their size or weight.
Shipping within Australia and Internationally
At KegLand we offer shipping services across Australia.
For international orders, the purchaser is responsible for organising and funding the shipping. Alternatively, international customers can contact www.kegland.cn, our Chinese manufacturing arm, to arrange direct imports or stock redistribution.
Please note that some shipments may require a signature upon delivery for security purposes. Ensure someone is available at the delivery address to sign for the package or provide an alternative address where someone can receive the shipment. The need for a signature will depend on the value or nature of the products and the chosen shipping method.
Customer Service Objectives
- At KegLand, we prioritise exceptional customer service and quality products.
- We strive to ensure that all products listed on our website are currently in stock and that pricing is accurate.
- Standard delivery timeframes range from 2 to 7 business days. In the event that an ordered item is unavailable or we cannot fulfil your order, we will notify you within 2 business days to discuss alternative options such as back ordering or issuing a full refund.
- For any major delays, we will provide a notice on our homepage to keep customers informed.
Shipping Policy Updates
Please be advised that KegLand reserves the right to modify or update this shipping and delivery policy at any time, without prior notice. It is your responsibility to stay informed of any changes by regularly reviewing the policy on our website or contacting our customer service team.
If you have any further questions or require assistance, please don't hesitate to reach out to our customer support.