Terms and conditions

The Terms and Conditions below stipulate the terms and conditions for sales directly from KegLand Distribution PTY LTD.  If product has been purchased from a different re-seller/distributor then different terms and conditions may apply.

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers.

Shipping and Delivery Policy

We deliver products Australia wide using Australia post for most of the smaller orders and larger orders may be shipped with TNT, Toll, Star Track or other such couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are usually dispatched within 2 business days and shipping times are estimated at between 2-7 business days depending on your location within Australia.

Some large items such as multi-door kegerators may require delivery at a business address.

Shipping Destinations

KegLand Distribution Pty Ltd ships goods Australia wide. We also ship internationally however our website does not calculate postage for countries other than Australia. If you would like to make an international order, choose the "Please send me a freight quote" freight option. There are import and export requirements and restrictions for each country. We reserve the right not to ship to some destinations. We do not ship grains to countries other than Australia.

Customer Service Policy

KegLand is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Privacy Policy

KegLand is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if you choose to have it delivered) and to personalise your shopping experience with us; that's all. KegLand uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from us only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

1.0 - Return for Refund - 30 Day Money Back Guarantee

If you are not satisfied with any product from us if you return the product to us because you have incorrectly purchased or simply did not need the product you can send it back to KegLand for a refund.  The terms of this include:
1.1 The product must be returned in new saleable condition
1.2 The customer must pay the freight cost as this component is not refundable
1.3 This policy does not include consumable items
1.4 The product must not have been abused
1.5 The refund will be issued by KegLand distribution within 2 business days of the goods being received by the warehouse

1.1 Leaks and/or Lost Product 

All gear supplied by KegLand must be tested thoroughly before use and maintained correctly over time.  KegLand is not reposnsible for lost beer, beverages, liquid, gas or other consumables caused from leaks or faulty items.  It is the job of the installer to thoroughly check hose joins, taps, seals, chillers and all other corresponding gear before leaving the system under pressure.  All beer systems require maintenance and requrie periodic seal replacements etc.  It is the users ongoing role to make sure all fittings and fixtures are working correctly and maintain a good seal.  If these checks have not been done then "DO NOT LEAVE" the system under pressure.

2.0 - Faulty Product or Product not as Described

2.1 - Returns in The First 7 Days
If a fault in the product has been itendified within 7 days of receiving the goods the customer will be given the option to return to KegLand for full refund including freight.

2.2 - Sent Replacement Parts
If the issue can be resolved by sending out replacement parts for the customer to resolve locally, KegLand would normally offer this as an option.
2.3 - Keep as-is at a Discount
If the customer is happy to keep the product as is the KegLand will offer the customer a discount to keep the goods
2.4 - Returns After 7 Days
If the fault in the product has been identified after 7 days product will need to be returned to KegLand Distribution for assessment.  KegLand will assess the product in 47hrs and make a decision to either repair, refund or replace the product.
3.0 Refunds / Replacements
Refunds or replacements will only be issued once goods have been returned and received by our warehouse.  We cannot refund goods/or send replacement goods until the product being refunded/replaced has been received by our warehouse.  
4.0 Pickups / Postage
If the item was picked up from KegLand then to get a return the goods need to be dropped back off to KegLand.