Terms and conditions

The Terms and Conditions below stipulate the terms and conditions for sales directly from KegLand Distribution Pty Ltd.  If a product has been purchased from a different re-seller/distributor then different terms and conditions may apply.

 

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers.

Shipping and Delivery Policy

We deliver products Australia wide using Australia post for most of the smaller orders and larger orders may be shipped with TNT, Toll, Star Track or other such couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are usually dispatched within 2 business days and shipping times are estimated at between 2-7 business days depending on your location within Australia.
Some large items such as multi-door kegerators may require delivery at a business address.


Delays and Non-Scanning Events
In the rare event that an item / carton(s) does not scan into the couriers depot, or missed scanning events. KegLand will re-fund / re-send such goods with standard shipping after 10 business days of the last scanning event. KegLand will not Express ship the items if Express shipping was not paid for on the original invoice. If express shipping is required, you will be required to pay the difference in cost of standard shipping to express shipping. Please note some items cannot be express shipped due to either the size / weight.


Shipping within Australia and abroad
KegLand Distribution Pty Ltd ships goods Australia wide. We also make sales internationally, however, all shipping must be organised and funded by the purchaser. Alternatively, contacting www'kegland.cn (our Chinese arm)


Customer Service Policy
KegLand is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.


Privacy Policy
KegLand is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if you choose to have it delivered) and to personalise your shopping experience with us; that's all. KegLand uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from us only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.


1.0 - Return for Refund - 30 Day Money Back Guarantee

If the product is not defective and is not classed as a warranty claim you may return the product within 30 days.  The terms of this include:

1.1 The product must be returned in new saleable condition in its original packaging.
1.1a As we will need to check the goods on return to ensure all parts are included, and the device is correctly packaged and is working correctly a restocking fee of 10% is charged to cover these costs.

1.2
 The product must not have been abused. (Including but not limited to damaged, stained, dirty, malformed or scratched beyond its original condition)

1.3 The customer must pay the freight cost as this component is non-refundable.
1.3a The customer can drop off said item(s) in person during business hours to save on freight. Please refer to the operating hours on the Contact Us Page.

1.4 The refund will be issued by KegLand distribution within 2 business days of the goods being received by the warehouse.
1.4a If you have paid via Bank Transfer, please communicate your banking details in your return email claim ( Warranty Claim Department Email Address )
Please note: Bank Transfer Refunds can take up to an additional 2 business days to clear.

1.5 Returns cannot be accepted for consumables due to their inherent perishable nature. This applies to grain, hops, yeast and other ingredients that cannot be resold upon being returned.

 

2.0 – The Two Step Warranty Procedure
All warranty claims processed by KegLand follow the following process:

Step 1 - Determining the Issue/Fault
We cannot proceed to Step 2 or 3 before before Step 1 has been completed.  In order to make a warranty claim we need to determine/replicate the issue. This can be accelerated by sending photos, videos, measurements that enable the fault to be determined.  Descriptions over the phone are not as helpful as pictures and videos.  To speed the process up we will generally ask for this information to be sent via email.  If we cannot determine the fault/issue conclusively by email or phone we may ask for the item to be returned to the repairs department for further inspection.  After this inspection by the warranty / repairs department has been performed we can proceed to step 2.


Step 2.0 (within 30days of date of purchase)
At Keglands discretion, after determining the issue/fault Kegland will offer the customer Repair/Replace/Discount or Refund


Step 2.1 (beyond 30days of date of purchase)
At Keglands discretion, after determining the issue/fault Kegland will offer the customer Repair/Replace or Discount


3.0 - Warranty Claims

3.1 - Warranty Period

The standard warranty period is twelve (12) months unless otherwise specifically listed in the items description.

3.2 - How to Lodge a Warranty Claim
If you have purchased KegLand products through a distributor/store you should go to the distributor/store in the case of warranty.  If however you have purchase goods directly from www.kegland.com.au please send via email beer@kegland.com.au your;
a) Order Number
b) Phone Number
c) Photos and or videos explaining the defect to Warranty Claim Department Email Address
For general troubleshooting over the phone support is always available but to speed the claim process email with the above information is the most effective means of communication.


3.1 - Warranty Coverage
a) Freight: If delivery has been charged by KegLand then KegLand will cover the cost of return postage from the address the goods were shipped to.  If KegLand has not charged delivery you will need to organise return to KegLand at your cost.

b) Abuse/Fair Wear and Tear: If goods have been abused, not used for the intended purpose, modified, or the instructions on the website have not been followed the products may not be covered under warranty.  If the product is subject to fair wear and tear this is not covered under warranty.

c) Ingredients/Perishables/Consumables: No warranty on ingredients/perishables/consumables exists except if packaging is not suitable or product is outside of used by date. 

d) Gas/Liquid Leaks: ALL hardware that is sold by KegLand should be checked for gas/liquid leaks before use.  When installing any new product it is up to the customer to check the system holds pressure to at least 1.5 times the working pressure and also done periodically over time.  As KegLand do not do onsite installations we are unable to perform this necessary pressure check and as a result any losses of gas, liquids, other ingredients, damage, or injury cannot be claimed.

 

3.2 - Futile Warranty Claims

If the item/s being claimed:
- Is working correctly and no fault can be identified by the repair department
- Is fit for purpose
- Then return freight cost and re-delivery to customer will be charged to the customer.

 

 

4.0 - Special Orders
Special orders are products that are not normally held in stock and ordered specifically for a customer.
4.1 -  Tanks, Breweries, CO2 pumps and other made to order hardware require a 20% deposit with residual 80% to be paid before shipment to customer and after the goods arrive to Kegland Distribution Center.  If residual is not received within 30 days the deposit is forfeited.

4.2
 - Special Order Consumables (ie Yeast, Malt, Hops, additives) will require full payment in advance including shipping.

Please forward your interest in said special order products to beer@kegland.com.au for suitable lead times and pricing.


5.0 - Bank Transfers

5.1 - KegLand is unable to allocate stock to instantly to bank transfer orders. This includes payments made via instant bank transfer e.g. OSKO Payments. To reserve said item(s) we strongly suggest to use an instantaneous method of payment (Credit Card / Paypal).

5.2 - In the unlikely event that items are oversold, you will be given an option for a refund on said item(s) or hold the order until all items are in stock. KegLand is unable to ship said missing item out for free without a further shipping charge.